Report a Violation

Use this process to report a listing that:

• Infringes a trade mark, copyright, design right or patent you own or are authorised to act for
• Offers counterfeit or replica goods
• Uses your photographs, product descriptions or brand assets without permission
• Offers goods we do not permit — see prohibited and restricted products
• Is fraudulent, or misrepresents what is being sold

For a product you believe is unsafe, use product safety instead. For a problem with your own order, use customer support.

Anyone may report a listing. Reports of intellectual property infringement, however, can only be acted on when they come from the rights holder or someone authorised to act on their behalf — because only the rights holder can tell us whether a use was authorised.

If you act for several brands or expect to report regularly, contact us and we will hold your details on file so that later reports can be processed without re-establishing your authority each time.

An incomplete report cannot be acted on. Please include all of the following:

• Your details — name, organisation, postal address, email address and telephone number.
• The right you rely on — for a registered right, the registration number and territory. For an unregistered right, enough detail to identify it and evidence of ownership.
• Your authority — if you are not the rights holder, evidence that you are authorised to act for them.
• The listings complained of — a link to each one. Please identify the specific listings rather than describing a category of goods.
• Why each listing infringes — what specifically is wrong with it.
• A statement of good faith — that you believe in good faith that the use complained of is not authorised by the rights holder, its agent or the law.
• A statement of accuracy — that the information in your report is accurate, and that you are the rights holder or authorised to act for them.
• Your signature — electronic is acceptable.

Send your report by email to [TODO: IP reports mailbox], with “Notice of infringement” in the subject line.

Until that address is published, send reports to support@veean.app marked for the attention of the legal team, and they will be routed accordingly.

We aim to acknowledge a complete report within two working days and to reach a decision within five working days. Where a report is clear on its face — an obvious counterfeit, an exact copy of your images — we will usually suspend the listing while we assess it, rather than after.

The seller is notified of the report and of what has been actioned, and is given the substance of the complaint so that they can respond. We do not pass on your postal address or telephone number without asking you first.

Where we uphold a report, the listing is removed. Where we do not, we will tell you why. We keep a record of each report, the decision and the reasoning.

Infringement is counted against the seller’s account. A seller who accumulates three upheld reports is suspended from selling on Veean.

Deliberate or large-scale counterfeiting is not handled by that count. Where we conclude that a seller has knowingly listed counterfeit goods, we may suspend the account immediately, hold payouts on affected orders, and end the relationship.

If your listing was removed following a report and you believe that was wrong — because you hold the right, are authorised to sell the goods, or the report was mistaken — you may submit a counter-notification.

Your counter-notification should contain:

• Your name, address, email address and seller account
• The listing that was removed
• Why you believe the removal was wrong, with evidence — an authorisation letter, a distribution agreement, an invoice showing legitimate supply, or your own registration
• A statement that the information you have given is accurate

We will pass the substance of it to the party who reported the listing, and reinstate it if we are satisfied the removal was wrong. If the two of you continue to disagree, the dispute is between you as rights holder and seller; we are not the forum for deciding ownership of a right.

This process exists to protect genuine rights. Using it to remove a legitimate competitor — asserting a right you do not hold, or one that does not cover the goods complained of — is a misuse of it.

Where we conclude a report was made in bad faith, we will reinstate the listing and may decline to act on further reports from the same source. Knowingly making a false statement in a takedown notice may also expose you to liability to the seller.