Seller policies & fees

Veean takes a percentage of each item sold. It is calculated per order line at the moment the order is placed, and deducted before your payout is released — you are never invoiced for it separately and never pay it out of pocket.

The percentage is applied to the price the buyer actually paid, after any discount. Buyers pay in pounds sterling, and commission is calculated in the same currency.

The commission rate for Veean’s public launch is [TODO: commission rate to confirm before launch] and is not yet fixed. The figure running in our demo environment is an internal placeholder, not an offer, so we will not publish it as though it were a price.

Your actual rate is the one stated in your seller agreement when you sign up. Ask before you list and we will tell you plainly: sellers@veean.app — in Chinese is fine.

What is settled is the shape of it: a percentage of each sale, deducted before payout, with no listing fee, no monthly fee and no charge for a product that never sells.

UK VAT is not our margin. It is tax collected from the buyer and accounted for to HMRC by Veean UK Ltd. It is not taken from your side of the sale.

Payment processing and delivery are arranged by us as part of running the marketplace, rather than billed to you line by line.

Currency conversion from the sterling a buyer pays to the currency you are paid in is handled by our payments provider at payout. The rate applied to each payout is shown on the statement for that payout.

Buyers pay Veean, not you directly. We hold the money and release your share after the order has been fulfilled and the window for returns and problems has passed. That delay is what lets us refund a buyer without needing to recover money from you afterwards.

Payouts are made to the bank account registered against your seller account during verification. Each payout comes with a statement itemising the orders it covers, the gross amount, the commission deducted, the exchange rate applied and the net amount paid.

Payouts to mainland China are subject to your bank’s own documentation requirements under China’s foreign-exchange rules. Keeping your business licence, bank details and legal-representative identification current with us is what keeps those payments moving.

If a buyer cancels before dispatch, no sale has completed and no payout is due on it.

If goods are returned, the refund to the buyer is handled by Veean. Where the return is because the item was faulty, not as described or the wrong item, the cost sits with the seller responsible. Where a buyer simply changed their mind, the cost of return postage is dealt with under our returns policy.

How a refunded order affects commission that has already been calculated is confirmed in your seller agreement.

Selling on Veean means committing to a small set of obligations:

• Sell what you say you are selling. Listings, photographs and specifications must describe the actual product. Under UK law goods must be as described, and it is the seller who makes that description.
• No counterfeits, and nothing that infringes. Replicas, unauthorised branded goods and copied designs are removed, and repeated infringement ends the account. See report a violation.
• Nothing on the prohibited list. Some goods cannot be sold or cannot be imported into the UK at all — prohibited products.
• Regulated goods must be compliant. Products in regulated categories must meet UK requirements, and you must be able to produce the conformity documentation on request — product safety.
• Ship what you sell, on time. Dispatch within the handling time on your listing, and keep stock levels accurate. Cancelling orders because an item was not really in stock is the fastest way to lose account standing.
• Answer buyers. Messages on an order reach you in the panel and are visible to our team.

Where a seller breaks these rules we may remove a listing, hold a payout, suspend the account, or end the relationship — proportionate to what happened and to whether it has happened before. Deliberate counterfeiting and safety breaches are not treated as first offences.

You will be told what has been actioned and why, and you can respond. The route for that is in disputes and appeals.