Shipping & delivery

Veean ships to addresses in the United Kingdom, and prices are in pounds sterling. We do not deliver outside the UK yet.

Longer than a domestic parcel, because the item genuinely starts in China. A cross-border order is picked and packed by the seller, carried on an international leg, cleared through customs, then handed to a UK carrier for the last stretch.

The estimate for your basket is shown at checkout before you pay, and that is the one we work to. We do not publish a single site-wide figure here, because the honest answer depends on the seller and the shipping method — and a number on this page would not know either.

This is the part that usually goes wrong with overseas orders, so it is worth being precise. Our policy is to ship delivered duty paid wherever the carrier supports it: UK VAT and any customs duty are worked out and included in the total you agree to at checkout, and settled by us.

The practical effect is that the courier hands over the parcel and leaves. No card at the door, no online payment to release it, no handling fee.

If a courier ever does ask you for money on a Veean order, do not pay. Photograph the notice and send it to support@veean.app — that is our problem to fix, not yours. The rules behind this are in VAT & duties.

If your basket contains items from different sellers, each seller ships their own parcel from their own warehouse. You will get separate tracking for each, and they will not arrive together — one may land several days before another.

Each parcel is treated as its own consignment at the border, which matters for how VAT and duty are worked out. You still pay one total at checkout.

The final leg is handled by a UK carrier — commonly Royal Mail, Evri, DPD, Yodel or Parcelforce, and sometimes an international carrier such as UPS, FedEx or DHL where the seller ships that way. The carrier for your parcel is shown on the order once it has been collected.

Check the address before you pay. Once a seller has dispatched a parcel we cannot redirect it, and a cross-border shipment cannot be recalled mid-route.

If a delivery fails, most carriers will attempt it again or leave it at a local collection point — follow the carrier’s own instructions on the tracking page. A parcel returned to the seller as undeliverable is refunded once it reaches them.

Message the seller from the order in the app first; they can chase their carrier. If that goes nowhere, email support@veean.app with the order number.

Goods travel at our risk until they are delivered to you. A parcel that is lost in transit is refunded or replaced — see buyer protection.