Get help

Open the order in the Veean app and start a message on it. That reaches the seller who is shipping the parcel, and our team can see the conversation — so if it stalls, we can step in without you having to repeat yourself.

One thread is kept per order, so the full history stays in one place rather than scattered across emails. Replies arrive in the app; there is no live chat.

General support

support@veean.app

Anything that is not tied to a single order, or where you cannot get into your account.

Privacy and data requests

privacy@veean.app

Access, correction, deletion or objection under UK GDPR. Please email from the address on your Veean account so we can identify you.

Selling on Veean

sellers@veean.app

Applying to sell, or a question about an existing seller account.

If you are writing about an order, the order number gets us to the answer quickest — you will find it at the top of the order in the app and on your confirmation email. For a delivery problem, tell us what the tracking last said and whether anyone attempted delivery.

Please do not send card numbers or passwords. We will never ask for either.

We aim to answer email within one working day. Messages to a seller may take longer, because sellers are in China and working several hours ahead of UK time.

If a seller has not replied and the matter is not moving, escalate it to support@veean.app — the disputes and appeals policy sets out what happens next.

To report a listing that infringes your intellectual property, is counterfeit, or is unsafe, use the report a violation page rather than general support — those reports are handled on a different track.